According to Broadcom Software, modern organizations face conflicting demands to secure the enterprise while delivering excellent end-user experiences. The survey found that more than half of respondents prioritized security over end-user experience, often at the expense of productivity and customer satisfaction. This conflict is further underscored by the fact that 46% of respondents bypassed security to improve user experience.
The rapid rise of hybrid workers and growing reliance on cloud applications are changing the way businesses operate. As a result, the traditional concept of perimeter defense has also changed, adding significant complexity to an already complex challenge.
At the same time, visibility into the user experience is becoming increasingly difficult. Respondents cited hybrid workers (44%), third-party networks and ISPs (43%), and public cloud resources (41%) as the top barriers to full visibility. Interestingly, new security initiatives such as Zero Trust (26%) and SASE (23%) were also identified as contributing to the problem.
Respondents call for measuring the impact of security on end users
Survey respondents are largely united (92%) in their belief that monitoring the impact of security solutions on user experiences is essential. Additionally, 90% agree that end-to-end user paths for cloud-based applications should be monitored. And 68% say it’s very important to monitor network security in the context of the entire system.
“There is no doubt that security is of critical importance, but in a world made more competitive by digitalization, user experience is an equally critical driver of business success,” said Matt Stevens, Network Observability Manager, Agile Operations Division, Broadcom. “The complexity of modern enterprise network infrastructure makes it very difficult for organizations to gain the visibility needed to understand the impact of security on the end user experience. As this research shows, this drives a real need for visibility, measurement, and monitoring to help reverse the harmful trade-off between security and user experience.
Network Security Visibility Requires a Holistic Approach
When considering the impact of network security on user experience, organizations require a holistic approach. In fact, 66% believe network security solutions should be managed in the full context of the larger network, including routers, switches, DNS, and more. Similarly, 68% said it is very important to have the broader system context, such as other infrastructure. , apps and services.
In a sign of growing user experience visibility issues, 97% of organizations plan to deploy zero trust. Similarly, 96% plan to adopt SASE. Interestingly, while security professionals and executives may disagree on the issue of security and user experience, 91% agree that having visibility into user experience is critical for successful adoption of SASE.
Even as organizations adopt SASE, 83% of enterprises still use a hybrid network security approach that uses both on-premises and cloud-based solutions. This means that digital experience monitoring solutions should cover both traditional secure web gateways and SASE deployments to provide complete end-to-end visibility and meet the needs of most organizations.
User Experience Monitoring Capabilities Need to Evolve
When asked what features are required for a modern user experience monitoring solution, respondents cited several features that directly address the need for holistic visibility and measurement, including:
- the ability to monitor users while working remotely (55%)
- easy to deploy (53%)
- integrate with network security solutions (51%)
- scalability (51%)