Network Systems Administrator – IT-Online


  • Actively research IT trends that are in the market to stay relevant
  • Maintain strong internal interdepartmental relationships
  • Prepare documentation of PC and system processes
  • Design, develop, implement and maintain an IT help desk structure to deliver a reliable and efficient SLA.
  • Ensure systems comply with industry standards and company policies
  • Maintain all mobile solutions and SIM card requirements
  • Select and install appropriate data communications components configured to meet business needs
  • Assist in the configuration of routers, switches and any other network infrastructure.
  • Define, document and enforce system standards
  • Design, recommend and implement new solutions to improve the resilience of PC operations
  • Monitor network performance and troubleshoot issues and outages
  • Collaborate with IT colleagues to help optimize system and network and system performance
  • Report PC working status based on project management and priority information
  • Provide Tier 1/2/3 support and troubleshooting to resolve issues
  • Protect data, software and hardware by coordinating, planning and implementing network security measures.
  • Design, configure and test networking software, computer hardware and operating system software.
  • Create accurate network diagrams and documentation for designing and planning network communication systems
  • Troubleshooting, diagnosing, and resolving hardware, software, and other network and system issues.
  • Remote assistance from business teams if needed
  • Undertake investigations of data network outages in local and extended environments, using information from multiple sources
  • Perform network maintenance and system upgrades including service packs, patches, fixes and security configurations
  • Capacity management and auditing of all PCs
  • Liaise regularly with Project Management teams, Ops and CX teams.
  • Speak with customers via email and phone for initial requirements entry when needed.
  • Monitor performance and ensure system availability and reliability, including system resource utilization, trending, and capacity planning
  • Work within established configuration and change management policies to ensure awareness, approval and success of network infrastructure changes
  • Select and implement security tools, policies and procedures in collaboration with the corporate security team
  • Liaise with vendors and other IT staff for problem resolution
  • Provide training to all staff as required.
  • Participate in disaster recovery operations and data backups as required.
  • Ability to help and assist office support teams on helpdesk and end user computing.


  • 5+ years of systems design and administration experience
  • A relevant tertiary qualification in Information Technology or MCSA/MCSE/MCITP/MCP for current versions supported by Microsoft
  • Certification in Microsoft 365 administration
  • Cisco CCNA or CCNP
  • A+ and N+

Ideal experience:

  • 7+ years of systems design and administration experience
  • 5+ years of experience in Windows Server operating systems
  • 1+ years of experience in performance and capacity monitoring
  • 3+ years of experience administering Microsoft 365
  • 2+ years of experience administering dialers and VoIP
  • 2+ years of Cloud Computing experience

Please note that only shortlisted candidates will be contacted

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