If the reward for solving problems is more problems, and the sign of improvement is harder and harder to solve problems, at some point we need help. Asking for help is hard, but it’s a great way to allow others to contribute their value and be recognized for their growth.
A good time to ask for help is when you are presented with a complex problem that is actually a series of tricky problems mixed together.
It can feel overwhelming to unpack and figure out the right problems to solve, in the right order and in the right way to deliver value. With this situation comes an urgent deadline and a need to ensure that our approach reduces friction rather than increasing it, giving more work to others.
The good news is that we are not alone.
In fact, this is precisely the kind of problem we need others to help us with. Indeed, complex, multivariate problems often require a unique experience to make sense of what is happening.
We need help to understand the situation – as it is – to make wise choices about what problems to solve and the right way to solve them.
We need to invite people with other perspectives, approaches and ways of thinking to make sense of what we see and help explore the risks and benefits of various pathways. They help us identify and reduce friction to make better decisions faster.
Once you have the right people together, it can be helpful to start with a few questions:
- How do they evidence the problem? Or what evidence do they cite as the problem?
- How do they describe the problem?
- Do they have an ideal and acceptable result?
- What are the current costs and consequences of the problem?
- Do they have any suggestions on how to fix the problem?
Listen to the words they use, especially if they are different from your experience or what you expected. Their ideas are valuable clues about the situation. Most people know how to describe current pain and why they want the pain to go away. Let them use their experience and insights to help grasp the problem to gain a better, deeper understanding of the problem.
While it’s helpful to ask if they have a result or solution, most people don’t know or aren’t sure. If that happens, skip it to see what else they can share.
Taking the time to unpack and understand the problem with the help of your colleagues allows them to contribute their value while you gain the insights needed to solve the problem and deliver value faster, fueling your growth and success. their.
*** This is a syndicated blog from the Security Bloggers Network of Security Catalyst written by Michael Santarcangelo. Read the original post at: https://securitycatalyst.com/why-it-takes-multiple-perspectives-to-solve-complex-problems/